Frequently Asked Questions

Here's a list of questions we often get from our customers and the answers. If you're curious about other things, feel free to send us a message through our social media accounts or email at isabel.dewymorninggreens@gmail.com

Delivery

Where are you located?

Our commissary is located in Congressional Avenue, Quezon City but we deliver around Metro Manila and some parts of Rizal, Laguna and Cavite

Where do you deliver?

We deliver to the following areas:

All Metro Manila

Cavite -Imus Bacoor,

Laguna - San Pedro

Rizal -Taytay, Cainta, Lower Antipolo, Ampid 1, San Mateo

Do you deliver daily?

Yes, we deliver daily from Sunday evening to Friday morning.

Do you deliver on weekends?

We only deliver Sunday evenings. For weekend bulk request, send us a message and we'd be happy to accommodate.

Do you have evening delivery? What is your delivery window?

Yes, we do!

MORNING DELIVERY
For Meal Plans, Solo Orders & Holiday Specials

  • Delivery Days | Monday to Friday / M-W-F
    Delivery Time |  5:30 am to 8:00 am for full day meal plans | 7:00am-11:00am for One meal a day meal plans and Solo Orders
    Delivery Coverage | Metro Manila, Imus & Bacoor Cavite, San Pedro Laguna and some parts of Rizal

EVENING DELIVERY
For Meal Plans

  • Delivery Days | Sunday to Thursday/ S-T-Th
    Delivery Time | 6:00 pm - 10:00 pm
    Delivery Coverage | Metro Manila and some parts of Rizal only

Note: The exact delivery time cannot be guaranteed, as our delivery routes may vary daily.

How much is the delivery fee?

For Meal Plans P40 per day. For solo orders, we have a fixed delivery fee of P120.

What time is the cut-off for ordering?

For meal plans, we have a 12 noon cut-off every Sunday.

For solo orders, we have a daily cut-off of 12 noon for next-day delivery.

Do you have same-day delivery?

For same-day delivery, we’re available thru GrabFood.

NOTE: We can cater to selected areas only thru GrabFood.

Can I make changes to my delivery?

Yes, changes to your delivery schedule can be accommodated if we are notified by 12 noon the day before the scheduled delivery.

Product

What products do you serve?

We offer a variety of healthy foods. We offer subscription plans/meal plans depending on your preference. We also have salads, salad wraps, power bowls and Frozen Ready to cook. You may visit our website for the complete list of products and meal plans available - www.isabels.com.ph

Can we customize our meal plan?

Yes, we can accommodate minimal customization of meal plans. E.g. allergens, food restrictions, etc. Just leave us a note upon check-out or send us a message!

I have a medical condition. Can you customize my meal plan?

For customers with special medical care, we highly suggest that you consult with your physicians first. Then you may send us the list of food/ingredients that are not allowed so we can coordinate it with our kitchen and we'll let you know if we would be able to accommodate your requests.

Can we make any changes on our order/s or delivery schedule?

Yes, we can accommodate changes on your orders or delivery schedule. Provided, we were advised by 12 noon, the day before the scheduled delivery.

Are your containers microwave-safe?

Yes, our bio-containers are microwave-safe. Kindly remove the shrink film and plastic lid prior reheating and cover it with a microwave-safe lid/plate.

Payment

What modes of payment do you accept?

Credit Cards via Paypal or Paymongo

Bank Transfer to BPI and Metrobank

E-wallets like Gcash, Grabpay and Maya throu Paymongo

I’ve already placed an order and chose Gcash/Bank Transfers as my mode of payment but I didn’t see the details. May I know where I can send my payment?

You may send your payment to any of the following payment channels:

Bank of the Philippine Islands (BPI)

Account name: Karasa Foods Inc

BPI account: 4483 0470 91

Metrobank (MBTC)

Account name: Karasa Foods Inc

BDO account: 6997699034955

GCASH

Account Name:Ma Isabel T. Bacarro

Account Number: 09176527341

I’ve already placed an order and sent my payment through Gcash/Bank Transfer. Where can I send my proof of payment?

Proof of payment must be sent to isabels.ph.finance@gmail.com

Subject must be your order number and full name (e.g. #12345 Isabel)

Refund Policy

We understand that situations may arise where a refund is necessary. Refunds may be granted depending on the nature of the request, and are subject to approval by our team.

Please note the following:

  • Refund requests must be submitted within a reasonable period from the date of purchase.
  • Refund approval is not guaranteed and will be evaluated on a case-by-case basis.
  • Processing fees may apply, depending on the mode of payment used (e.g., credit card, bank transfer, e-wallet).
  • Approved refunds will be processed within 3-5 business days.

To request a refund, please contact our customer support team at 09176527341, including your order number and reason for the request.

Contact

I have an inquiry. Where can I contact you?

You may contact us through the following:

Social Media

Instagram Account: @isabels.ph

Facebook Account: Isabel's

SMS

09176527341

Email

isabel.dewymorninggreens@gmail.com

Our lines are open from 6:00 am to 9:00 pm

I'd like to inquire about your Bulk Orders. Where can I reach out?

For customized set meals and corporate/bulk orders, reach out to us for special rates!

Send us an email at isabel.dewymorninggreens@gmail.com

Please provide us with the following details:

Event Type:

Number of packs:

Date & Time:

Location:

Preferred Meals (if any):

Budget (if any):

Other request: