Frequently Asked Questions
Here's a list of questions we often get from our customers and the answers. If you're curious about other things, feel free to send us a message through our social media accounts or email at isabel.dewymorninggreens@gmail.com
Delivery
Where are you located?
Our commissary is located in Congressional Avenue, Quezon City.
Where do you deliver?
We deliver to the following areas:
All Metro Manila
Cavite -Imus Bacoor,
Laguna - San Pedro
Rizal -Taytay, Cainta, Lower Antipolo, Ampid 1, San Mateo
Do you deliver daily?
Yes, we deliver daily from Monday to Friday.
Do you deliver on weekends?
We accept Saturday orders. However, the delivery for Saturday orders is on Friday afternoon/evening from 4pm to 9pm.
Do you have evening delivery? What is your delivery window?
Unfortunately, we currently don’t have evening deliveries. Our delivery window is as follows:
NOTE: Exact delivery time is not guaranteed. Listed delivery time may change. We cannot guarantee early delivery for locations outside Metro Manila (Cavite, Laguna and Rizal).
How much is the delivery fee?
We offer free delivery on all meal plans. For solo orders, we have a fixed delivery fee of P120.
What time is the cut-off for ordering?
For meal plans, we have a 12 noon cut-off every Sunday.
For solo orders, we have a daily cut-off of 12 noon for next-day delivery.
Do you have same-day delivery?
For same-day delivery, we’re also available thru GrabFood.
NOTE: We can cater to selected areas only thru GrabFood.
Can I make changes to my delivery?
Yes, changes to your delivery schedule can be accommodated if we are notified by 12 noon the day before the scheduled delivery.
Product
What products do you serve?
We offer a variety of healthy foods. We have salads, salad wraps, power bowls and spring rolls. We also offer subscription plans/meal plans depending on your preference. You may visit our website for the complete list of products and meal plans available - www.isabels.com.ph
Can we customize our meal plan?
Yes, we can accommodate minimal customization of meal plans. E.g. allergens, food restrictions, etc.
I have a medical condition. Can you customize my meal plan?
For customers with special medical care, we highly suggest that you consult with your physicians first. Then you may send us the list of food/ingredients that are not allowed so we can coordinate it with our kitchen and we'll let you know if we would be able to accommodate your requests.
Can we make any changes on our order/s or delivery schedule?
Yes, we can accommodate changes on your orders or delivery schedule. Provided, we were advised by 12 noon, the day before the scheduled delivery.
Are your containers microwave-safe?
Yes, our bio-containers are microwave-safe. Kindly remove the shrink film and plastic lid prior reheating and cover it with a microwave-safe lid/plate.
Can I customize by meals?
Payment
What modes of payment do you accept?
We accept the following modes of payment:
Credit Card (via PayPal or PayMongo)
Bank Transfers (BPI or BDO)
Gcash Transfers
Cash on Delivery
What are your terms for Cash on Delivery transactions?
For Cash on Delivery (COD) orders over P2,000, we require a 50% deposit through Gcash/Bank Transfers. The remaining 50% balance will be settled on the first day of delivery and must be handed to our in-house riders.
I’ve already placed an order and chose Gcash/Bank Transfers as my mode of payment but I didn’t see the details. May I know where I can send my payment?
You may send your payment to any of the following payment channels:
Bank of the Philippine Islands (BPI) Account name: Karasa Foods Inc BPI account: 4483 0470 91 Banco De Oro (BDO) Account name: Ma Isabel Bacarro BDO account: 003920065675 GCASH Account Name:Ma Isabel T. Bacarro Account Number: 09176527341
I’ve already placed an order and sent my payment through Gcash/Bank Transfer. Where can I send my proof of payment?
Proof of payment must be sent to isabels.ph.finance@gmail.com
Subject must be your order number and full name (e.g. #12345 Isabel)
Contact
I have an inquiry. Where can I contact you?
You may contact us through the following:
Social Media
Instagram Account: @isabels.ph
Facebook Account: Isabel's
SMS/Viber
09176527341
isabel.dewymorninggreens@gmail.com
Our lines are open from 6:00 am to 6:00 pm
I'd like to inquire about your Bulk Orders. Where can I reach out?
For customized set meals and corporate/bulk orders, reach out to us for special rates!
Send us an email at isabel.dewymorninggreens@gmail.com
Please provide us with the following details:
Event Type:
Number of packs:
Date & Time:
Location:
Preferred Meals (if any):
Budget (if any):
Other request: